Description
Basic RCA Support involves helping businesses with small issues within processes to identify the underlying causes of recurring issues, errors, delays, or inefficiencies. This service includes reviewing the problem, gathering key process information, facilitating a basic root cause analysis, and providing a clear summary of findings with practical corrective action recommendations.
Processes aren’t perfect, and there will always be something that breaks or veers out of the scope of a process. This is where the need to diagnose the issue, reviewing the data, identifying the root cause of the issue, and reporting the findings allows you to understand how to accurately implement the appropriate corrective actions. For small ad hoc process related issues or recurring problems, this service is for you.
Scope:
- Consultant will gather background information.
- Consultant will review any available process data.
- Consultant will interview and discuss the issue with all stakeholders and SMEs involved in the process.
- Consultant will utilize 5 Whys, Fishbone Diagrams, or simple cause-and-effect data review
- Consultant will document the problem statement, summarize key findings, identify contributing factors, and provide recommended corrective actions to help reduce recurrence.
Deliverables/Outputs:
A brief RCA report, action item summary, and improvement recommendations to support decision making, process correction, and future improvement efforts.
Timing
Depends on the Client’s needs.
Assumptions:
- Client has a clearly identified and defined issue within a process.
- Consultant is not expected to investigate the entire process end to end.
- Client will provide access to relevant information, such as process steps, reports, examples of the issue, defect records, customer complaints, cycle time data, ticket history, SOPs, work instructions, or other supporting documentation.
- Client will involve all stakeholders and SMEs involved in the process where the issue exists to answer questions, explain the process, validate findings, and confirm whether the identified root cause is reasonable.
- Client and Consultant assumes this service is strictly for Basic RCA Support.
- The analysis may use practical tools such as 5 Whys, Fishbone Diagram, cause-and-effect review, or basic process observation. More advanced statistical analysis, full Lean Six Sigma project execution, long-term implementation support, or detailed data modeling would be outside the basic scope unless added separately.
- Implementation of corrective actions remains the responsibility of the Client unless otherwise agreed upon in a separate scope of work.
