Description
The Standard RCA Package includes a 5 Whys Analysis, Fishbone Diagram, Corrective Action Plan, and RCA Case Summary that will help businesses take a structured approach to investigating recurring issues, process failures, defects, delays, or performance gaps for a larger catalog or department catalog of processes.
This service involves facilitating working sessions to create a formal root cause analysis using proven tools such as a 5 Whys worksheet, Fishbone Diagram, a corrective action plan, an action item tracker, and a summary of recommended process improvements. The package includes documented findings, validated root causes, contributing factors, and recommended corrective actions to help the client reduce recurrence and improve process performance.
Scope:
The consultant will work with the client to:
- Identify and clearly define the problem being analyzed.
- Gather relevant background information, process documentation, reports, issue examples, performance data, and stakeholder input.
- Review the current process to understand where the issue occurs and how it affects operations, quality, cost, customer satisfaction, or performance.
- Facilitate root cause analysis activities using tools such as 5 Whys, Fishbone Diagram, cause-and-effect review, Pareto analysis, basic data review, or process mapping.
- Interview or meet with key stakeholders, subject matter experts, and process owners to validate facts and better understand contributing factors.
- Identify possible root causes, contributing factors, process gaps, handoff issues, training gaps, system limitations, or control weaknesses.
- Validate the most likely root cause or causes with the client and supporting stakeholders.
- Recommend corrective actions, improvement opportunities, and prevention steps to reduce recurrence.
- Provide an RCA summary report that includes the problem statement, analysis approach, key findings, root causes, contributing factors, recommended actions, and next steps.
Deliverables/Outputs:
- A completed RCA Case Summary
- Fishbone Diagram or 5 Whys worksheet or both.
- Corrective action plan.
- Summary of recommended process improvements.
Timing:
Depending on Client’s needs
Assumptions:
- This service assumes the client will provide timely access to relevant process information, available data, documentation, issue examples, and key stakeholders.
- The consultant will perform a structured root cause analysis using standard RCA tools and provide documented findings, validated root causes, contributing factors, and corrective action recommendations.
- Implementation of corrective actions, process redesign, automation, training development, and long-term monitoring are not included unless agreed upon in a separate scope of work.
