Isabelle L.

Simplifying what’s complicated is my game-changing specialty and I am here to help you imagine what your company’s best self could look like and bring it to life.  Having built my career from the ground up, from frontline customer service roles up the senior leadership ladder, my “secret sauce” to success is the ability to wear both hats, Frontline staff and Leadership.  With over 20 years experience in B2C, specifically contact centers & corporate, I delivered millions in REVOPS, increased low employee engagement up to 100%, improved performance by 30% or more, and have even won exceptional CEX awards by focusing on 4 key priorities:

1. Create an environment that provides your employees a safe space to share perspective, learn, practice & master any skills that will serve as a win-win for you both, today & tomorrow.
2. Crush company silos “now”
3. Anticipate what can break and “Fix it” before it destroys your brand
4. If all of the above, or some, has already tanked – let’s reset & recharge your capabilities

As Albert Einstein Quoted “No problem can be solved from the same level of consciousness that created it”

Let’s not allow confusion, challenges, and frustration to turn your company into an internal battlefield. Let me help you simplify the employee experience for both frontline staff and leadership, providing the fresh perspective your company needs to grow, succeed & sustain.