Mitch S.

About Me

Location
Quebec, Canada
Languages
English, French

The tools have changed. The problem hasn’t. Leadership has a vision, teams have a reality, and someone needs to bridge them. I translate organizational goals into useful systems and can help design the whole thing:

  • Tool choice
  • Working processes
  • Training
  • Guardrails

My core skillset is in understanding organizational needs and building systems that make teams more effective. Over the past decade I’ve:

  • Doubled a legal firm’s monthly output in 6 months,  through process redesign.
  • Led multiple full product platform builds from vision to launch.
  • Helped mid-level  teams create performance standards where none existed.

I work best with organizations that are ready to move, if that’s you, let’s find the lever.

5.00 rating from 3 reviews
Have you worked with Mitch before?
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5.00 rating from 3 reviews
Have you worked with Mitch before?
Leave a review

Experience

I’ve spent over a decade at the intersection of people, process, and technology — long before AI was the main conversation.

  • Founder & AI Operations DesignerOps Machine, 2023–Present
    • Designing and implementing AI rollouts for growing organizations
    • Building AI workspaces, automations, and document intelligence systems
    • Facilitating strategic alignment between leadership vision and team reality

“We came in overwhelmed and uncertain. By the end, we had a clear plan, knew who was responsible for what, and felt much more connected as a team.” — Andy Saldana, COO & Founder, QueerTech,  Canada Strategic retreat facilitation; eliminated 30% of non-critical planned work

  • Partner & DirectorPragmaFlow —  Low Code Division, 2020–2024
    • Closed $500K+ in technical project revenue
    • Led 18-month product platform build from vision to launch with a four-person dev team
    • Designed a custom web application that reduced rejected deals by 90%

“Working with Mitch, we doubled our monthly output. The approach wasn’t about replacing our team with tools. It was about making our people more effective with the right tools in the right places.” — Karim Baba, Owner, Babalegal Notaries, Process redesign; 20 → 40 files per month in under six months

  • Workflow Manager & Org Agile CoachWNDYR, 2018–2020
    • Productivity consultant for global enterprise clients
    • Designed performance standards for distributed teams where none existed
    • Facilitated quarterly planning for 40+ remote team members
  • Co-FounderUGo Smoothies, 2015–2018
    • Led multidisciplinary product team through full two-year development cycle
    • Led pilot launch of smoothie vending machines

Qualifications

Education & Professional Development

  • Responsible AI Use for Nonprofit Workers, The Dais, Toronto Metropolitan University, Feb 2026
  • Relational Skills Trainer, Workplace Education Manitoba, May 2025
  • Certified LGBT+ Business Enterprise, Canadian Queer Chamber of Commerce (CQCC), Jun 2024
  • Make.com Intermediate Technical Certification, Make, Dec 2022
  • Make.com Enterprise Sales Training Certification, Make, Dec 2022
  • Scrum Master Accredited Certification, International Scrum Institute, Aug 2017
  • Industrial and Product Design, Dawson College, 2013

Knowledge Areas Knowledge Areas are the business domains and areas, or specialties, with which consultants, partners, and experts are most familiar.

Industries These are the industries and sectors in which consultants, partners, and experts have demonstrated knowledge and experience.

I’ve spent over a decade at the intersection of people, process, and technology — long before AI was the main conversation.

  • Founder & AI Operations DesignerOps Machine, 2023–Present
    • Designing and implementing AI rollouts for growing organizations
    • Building AI workspaces, automations, and document intelligence systems
    • Facilitating strategic alignment between leadership vision and team reality

“We came in overwhelmed and uncertain. By the end, we had a clear plan, knew who was responsible for what, and felt much more connected as a team.” — Andy Saldana, COO & Founder, QueerTech,  Canada Strategic retreat facilitation; eliminated 30% of non-critical planned work

  • Partner & DirectorPragmaFlow —  Low Code Division, 2020–2024
    • Closed $500K+ in technical project revenue
    • Led 18-month product platform build from vision to launch with a four-person dev team
    • Designed a custom web application that reduced rejected deals by 90%

“Working with Mitch, we doubled our monthly output. The approach wasn’t about replacing our team with tools. It was about making our people more effective with the right tools in the right places.” — Karim Baba, Owner, Babalegal Notaries, Process redesign; 20 → 40 files per month in under six months

  • Workflow Manager & Org Agile CoachWNDYR, 2018–2020
    • Productivity consultant for global enterprise clients
    • Designed performance standards for distributed teams where none existed
    • Facilitated quarterly planning for 40+ remote team members
  • Co-FounderUGo Smoothies, 2015–2018
    • Led multidisciplinary product team through full two-year development cycle
    • Led pilot launch of smoothie vending machines

Education & Professional Development

  • Responsible AI Use for Nonprofit Workers, The Dais, Toronto Metropolitan University, Feb 2026
  • Relational Skills Trainer, Workplace Education Manitoba, May 2025
  • Certified LGBT+ Business Enterprise, Canadian Queer Chamber of Commerce (CQCC), Jun 2024
  • Make.com Intermediate Technical Certification, Make, Dec 2022
  • Make.com Enterprise Sales Training Certification, Make, Dec 2022
  • Scrum Master Accredited Certification, International Scrum Institute, Aug 2017
  • Industrial and Product Design, Dawson College, 2013

Mitch's Store

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Services

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Reviews

  • Michael B
    5 out of 5

    Mitch scopes and designs custom integrations and automations for my clients across varying industries. He's competent, proactive, communicative, and when I send him jobs, I can confidently focus on the rest of my work knowing that they will be tracked and executed without my following up, and  know that if I need to be brought into the loop I will be.

  • Nathan P
    5 out of 5

    Mitch has been an advisor to my business (StudySetGo) for the past 18 months and has been instrumental in helping me gain significant clarity and make pivots where we have had to. Further, his expertise in technology has been a massive help in the ever-changing AI landscape we find ourselves in. It's safe to say the company wouldn't be in the position we are now in if it weren't for Mitch

  • Eustacio S
    5 out of 5

    Mitch is exceedingly great at the systems and operations pro he does. He’s a great facilitator and overall generalist. He communicates clearly and with patience and respect.

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