Suzanne Scott
5.00 rating from 4 reviews
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Illinois, USA
Time Zone
Central Time (CT)

MBA, CBOM (Certified Business Office Management), CTS (Certified Team Supervisor), Predictive Index (PI) Certified Analyst, Overseas Assignment Inventory (OAI) Certified

Human Resources, Leadership

Suzanne has work and life experience across NA, SA, EMEA, and AP. She is an expert bridge builder – across cultures, between senior management and employees, and within teams. She is adept at identifying and eliminating obstacles, finding solutions, and keeping those involved engaged.

If you are trying to take your company to the next level, and/or also facing significant market changes including major disruption, Suzanne can add value by helping to address the situation. A focus on intangible assets is ever more critical for company success today. Especially while pundits focus only on hard power (i.e., AI or remote operations). The investment in and effective management of intangible assets, or soft power, can actually become your killer app.

Education & Professional Development

  • MBA, Durham University Business school – Durham, England, UK, 1998
  • BA, Communications, State University of New York at Albany – Albany, NY, US, 1983
  • CBOM – Certified Business Office Management (MSI: Mgmt & Strategy Inst), 2020
  • CTS – Certified Team Supervisor (MSI: Mgmt Strategy Inst), 2020
  • Predictive Index (PI) Certified Analyst, PI/The Marketing Store, 2014
  • Overseas Assignment Inventory (OAI) Certified, Prudential International Relocation, 2000

Notable Career History

  • Sr. Global HR Manager, The Marketing Store, Private, Global Consumer Engagement business
    Director, Prudential Relocation International, Products/Services part of a suite of global relocation services, sold both bundled and independently
  • Chief of Staff, Stephens Inc., Private, NYC-based investment bank with HQ off Wall Street
  • Consultant/Business Advisor, Jump Rhythm®, Multi-Emmy Award-Winning Non-Profit Performing Arts Company
  • HR Manager, USAID, USG Agency under Department of State, Abidjan, Côte d’Ivoire

  • Enterprise-wide culture change, HR Function restructuring, Employee Experience/ Satisfaction initiative with Chicago-based consumer engagement agency (global; 9 thousand emps; 5 major languages)
  • Post-acquisition integration for metro-Chicago area non-profit providing benefit to underserved aged/aging population. (US; 250 emps)
  • Developed/integrated 1st-time ever SOPs for small NYC-based JV global banker group and Littlerock, AR
  • HQ in support of new international employees. (US; 900 emps)

  • Human Resources
  • Organizational structure
  • Functions, accountabilities, positions
  • Organizational design
  • Job Descriptions
  • Culture
  • Mission and purpose
  • Engagement
  • Talent acquisition & recruitment
  • Hiring strategy
  • Background screening
  • Onboarding
  • Recruitment strategy
  • Retention strategy
  • Performance management
  • Competency Framework
  • Needs Assessment
  • Performance gap analysis
  • Learning & Development (L&D)
  • Learning Program / Curriculum Design
  • In-person Workshop Design and Delivery
  • In-person and virtual Workshop facilitation
  • Voice over
  • Webinar Design and Delivery
  • Learning Path development
  • Knowledge Checks
  • Kirkpatrick's 4 Levels of Evaluation
  • Benchmarking (NPS, MTM)
  • Training and Development
  • Management 101
  • Career Development
  • Strategic HR Planning
  • Organizational Design
  • Policies and Processes
  • Employee Relations
  • Leadership
  • Business coaching
  • Team & Group Coaching
  • Leader effectiveness
  • Team Performance
  • Feedback
  • Decision-making
  • Avoiding burnout
  • Coaching
  • Career Coaching
  • People management
  • Helping teams work remotely
  • Inspiring performance
  • Building a high-performing team
  • Building a cross-functional team
  • Promoting horizontal, collaborative opportunities
  • Giving feedback

Suzanne's Store

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