To maximize customer loyalty and grow your business, your customer service must be strategic, focused, consistent, and measured. We say, “We provide great customer service!” How are you learning about and understanding customer needs? What if you could stay top of mind with your customers, while differentiating from your competitors? Why and how are you investing time and energy in retaining customers? Through an interactive discussion, individuals and teams will have the opportunity to explore best practices to strategically enhance customer service and loyalty.