Carol Elassad
4.50 rating from 2 reviews
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Languages
English
Location
Missouri, USA
Regions
Global
Time Zone
Central (CST)
Credentials
  • Leadership and Organizational Change (PhD)
  • Master of Business Administration (MBA)
Expertise
Business Strategy, Communications, Human Resources, Leadership, Operations, Product & Design

Expertise

Business Strategy
Communications
Human Resources
Leadership
Operations
Product & Design

I have a comprehensive business assessment system to help identify gaps and unfulfilled opportunities. Following a business diagnostic, I will provide a full report with a project plan with timelines and milestones. We are not a one-size-fits-all solution company…we provide personalized solutions that fit an individual organization’s needs.

I bring data-backed business diagnostics and a proven alignment series. I am proactive, creative, and solution-oriented. Most importantly, I stay with you from project start to finish as your fractional chief strategy and operations officer.

Leadership and change management consultant. Well versed in agile methodologies emphasizing people over processes and tools. Change management requires adaptability and flexibility. As a change management leader, leading associates into new processes and systems requires leadership and methods that encourage adoption of new systems and programs.

My passion is to provide cost-effective solutions that address your business needs. I personalize recommendations to your needs. The personal touch is how I ensure your success. Problems are not one-size fits all; and neither are solutions.

Education & Professional Development

  • Walden UniversityPh.D. Leadership and Organizational Change
  • University of Phoenix MBA

Notable Career History

  • President and Owner – Webbe Group 2020 – Current
  • Assistant Professor – Colorado Technical University Online 2013 – Current
  • Board Member – 2018 – 2021
  • Quality MD, First Source Consulting, LLC, Lifestyle Learning
  • Regional VP of Operations 2019 – 2020
  • Director of Operations 2015 – 2019
  • Regional Clinical Consultant 2011 – 2015
  • Director and Regional Resource 2008 – 2011
  • Notable Accomplishments Incl

Business Growth:

Directed a multidisciplinary team that cut inpatient length of stay by 1.2 days.

Expanded 1 outpatient program to 4 outpatient programs with an increase in operating margin 23% and billable units 53%

Cultural change in an underperforming department to improve Inpatient unit efficiency 35% and retain 87% of outpatient staff (reducing recruiting costs)

Developed course content, courses and have written 4 textbook chapters including organizational development, change management, leadership and healthcare financing

Income Growth:

Exceeded EBITDA by 25% consistently

Eliminated redundant systems to grow efficiency from 78% to 92% as Change Management Leader

Marketing education and training that improved quality of services and income $1M per building annually

Restructuring therapy delivery and enforcing accountability to improve productivity 15% and cut turnover 50% (saving in recruiting costs)

Reduced errors and omissions in billing improving compliance to >90%

Quality Assurance:

Developed and implemented quality assurance program resulting in improvement of medical necessity documentation from 45% to 83%

Recouped $1.25M in Medicare Fiscal Intermediary and RAC audit denial reversals in 1 year and eliminated all claim denials

Quality Educator:

Above average retention of students > 75% of quarters

Consistent net promotor ratings for 9 years

My current client industries:

  • Healthcare; acute and post-acute care; vendors supplying health care
  • Manufacturing
  • IT Software and Hardware Companies
  • Recruitment and Corporate Culture Consultant
  • Specialized retail

Physicians Solutions, LLC

Improved interview process for 1099 sales force. Developed a communication system to keep remote employees engaged. Increased profitability 25% by restructuring operations. Increased sales reach from 2 states to 5.

Testimonial:

As co-founder and CEO of an independent medical sales organization that has enjoyed continued year over year growth for over a decade, I had never previously enlisted the services of a business coach or external advisor. After a year of individual business coaching, and participation on a peer advisory board she selects and moderates, I was able to not only take stock of our business operations through quantitative tools and ongoing dialogue, but also handily navigate a series of pivotal, complex decisions that informed a new strategic direction for the next phase of our organization.

Regional County Hospital

Performed a business diagnostic.  Developed their 3-year strategic plan which was approved by the Board of Directors.  Aligned executive team and management team to the new strategic plan. Provided grant information to improve facilities and recruiting. Hired a grant write I recommended.

Testimonial:

Carol participated with us to do our Strategic plan after helping us to do a self-evaluation for our leadership using “The Journey”. It seemed right after that presentation to move on into the Stratic plan. We appreciate how she handled it and the smooth process to get it accomplished.

Sunflower Football Club

Improved branding.  Connecting with companies to help fund their programs.

Testimonial:

Carol is one of my soccer club’s sponsors and mentors. She is amazing with networking, branding, and being a great supporting figure. I highly recommend talking to carol if you need help expanding your business as a small business looking to rise!

Culturesphere:

Digital transformation with the development to a new app.  Innovative solutions for business growth. Executive coach improving focus, results and business / personal growth.

Testimonial:

Carol Elassad is someone whom I consider to be a diverse, organizational communication specialist with a high-level of cultural sensitivity with an uncanny ability to connect sincerely, listen earnestly, and suggest neutrally- business maneuvers that will pay dividends, if implemented. In the time I’ve had the opportunity to converse with Carol, she has shared her wealth of experience positioned as a consultant, a business woman, a mother and wife and how to strike a healthy balance, with an eye towards maximizing exposure, partnerships and profits thru intentional availability. She is someone I consider to be a highly valuable connector. Any organization looking to invest in themselves should consider Carol Elassad in totality….you will be grateful for engaging her and her expertise.

  • Business Strategy
  • Business analysis
  • Operational strategy and planning
  • Strategic Planning
  • Communications
  • Communications Strategy
  • Human Resources
  • Culture
  • Talent acquisition & recruitment
  • Onboarding
  • Learning & Development (L&D)
  • In-person Workshop Design and Delivery
  • In-person and virtual Workshop facilitation
  • Leadership
  • Business coaching
  • Team & Group Coaching
  • Leader effectiveness
  • Team Performance
  • Feedback
  • Decision-making
  • Time management
  • Coaching
  • Leadership Coaching
  • Change Management
  • Enterprise change management
  • People management
  • Building a high-performing team
  • Building a cross-functional team
  • Operations
  • Operational strategy & planning
  • Operational efficiency
  • Performance monitoring and KPIs
  • Product & Design
  • Business analysis

Carol's Store

Services

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