I have a comprehensive business assessment system to help identify gaps and unfulfilled opportunities. Following a business diagnostic, I will provide a full report with a project plan with timelines and milestones. We are not a one-size-fits-all solution company…we provide personalized solutions that fit an individual organization’s needs.
I bring data-backed business diagnostics and a proven alignment series. I am proactive, creative, and solution-oriented. Most importantly, I stay with you from project start to finish as your fractional chief strategy and operations officer.
Leadership and change management consultant. Well versed in agile methodologies emphasizing people over processes and tools. Change management requires adaptability and flexibility. As a change management leader, leading associates into new processes and systems requires leadership and methods that encourage adoption of new systems and programs.
My passion is to provide cost-effective solutions that address your business needs. I personalize recommendations to your needs. The personal touch is how I ensure your success. Problems are not one-size fits all; and neither are solutions.
Education & Professional Development
Notable Career History
Directed a multidisciplinary team that cut inpatient length of stay by 1.2 days.
Expanded 1 outpatient program to 4 outpatient programs with an increase in operating margin 23% and billable units 53%
Cultural change in an underperforming department to improve Inpatient unit efficiency 35% and retain 87% of outpatient staff (reducing recruiting costs)
Developed course content, courses and have written 4 textbook chapters including organizational development, change management, leadership and healthcare financing
Exceeded EBITDA by 25% consistently
Eliminated redundant systems to grow efficiency from 78% to 92% as Change Management Leader
Marketing education and training that improved quality of services and income $1M per building annually
Restructuring therapy delivery and enforcing accountability to improve productivity 15% and cut turnover 50% (saving in recruiting costs)
Reduced errors and omissions in billing improving compliance to >90%
Developed and implemented quality assurance program resulting in improvement of medical necessity documentation from 45% to 83%
Recouped $1.25M in Medicare Fiscal Intermediary and RAC audit denial reversals in 1 year and eliminated all claim denials
Above average retention of students > 75% of quarters
Consistent net promotor ratings for 9 years
My current client industries:
Physicians Solutions, LLC
Improved interview process for 1099 sales force. Developed a communication system to keep remote employees engaged. Increased profitability 25% by restructuring operations. Increased sales reach from 2 states to 5.
As co-founder and CEO of an independent medical sales organization that has enjoyed continued year over year growth for over a decade, I had never previously enlisted the services of a business coach or external advisor. After a year of individual business coaching, and participation on a peer advisory board she selects and moderates, I was able to not only take stock of our business operations through quantitative tools and ongoing dialogue, but also handily navigate a series of pivotal, complex decisions that informed a new strategic direction for the next phase of our organization.
Regional County Hospital
Performed a business diagnostic. Developed their 3-year strategic plan which was approved by the Board of Directors. Aligned executive team and management team to the new strategic plan. Provided grant information to improve facilities and recruiting. Hired a grant write I recommended.
Carol participated with us to do our Strategic plan after helping us to do a self-evaluation for our leadership using “The Journey”. It seemed right after that presentation to move on into the Stratic plan. We appreciate how she handled it and the smooth process to get it accomplished.
Sunflower Football Club
Improved branding. Connecting with companies to help fund their programs.
Carol is one of my soccer club’s sponsors and mentors. She is amazing with networking, branding, and being a great supporting figure. I highly recommend talking to carol if you need help expanding your business as a small business looking to rise!
Digital transformation with the development to a new app. Innovative solutions for business growth. Executive coach improving focus, results and business / personal growth.
Carol Elassad is someone whom I consider to be a diverse, organizational communication specialist with a high-level of cultural sensitivity with an uncanny ability to connect sincerely, listen earnestly, and suggest neutrally- business maneuvers that will pay dividends, if implemented. In the time I’ve had the opportunity to converse with Carol, she has shared her wealth of experience positioned as a consultant, a business woman, a mother and wife and how to strike a healthy balance, with an eye towards maximizing exposure, partnerships and profits thru intentional availability. She is someone I consider to be a highly valuable connector. Any organization looking to invest in themselves should consider Carol Elassad in totality….you will be grateful for engaging her and her expertise.
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