Description
SCOPE:
- Consultant will dissect issues into smaller components while keeping sight of the broader business objectives.
- Consultant will conduct heuristics evaluation and usability testing to discover insights for future product design
- Consultant will provide a final report encompassing persona profiles, behavior insight, product roadmap, and design recommendations.
- Includes 4 – 6 live meetings/collaborative working sessions of 60 – 90 minutes
DELIVERABLES/OUTPUTS:
- Proposal: Outlines goals, scope, and methods for service designs that exceed customer expectations, with a preview of expected research results.
- Kick-off Presentation: Aligns team on objectives, project plan, roles, and risk management, focusing on exceptional service delivery.
- Debrief: Summarizes interview insights, key to developing services that delight customers.
- Project Status Updates: Reviews interview findings and overall progress, addressing key project challenges.
- Final Report and Strategy: Offers actionable recommendations and prioritizes issues for impactful service design growth.
TIMING: This work typically requires 6-10 weeks to complete. A specific timeframe for execution will be agreed between Client and Consultant after purchase.
- Entails a maximum of two revision cycles, incorporating Client’s input for both the proposal and the final report.
- Client is expected to offer valuable critiques and direction during the review process.
- Client agrees to evaluate and approve deliverables within a five-day period following the final submission.
- Client shall supply necessary source materials and data, including licensed assets, company and brand guidelines, etc.
- Requests exceeding the agreed scope or additional demands will necessitate a distinct Engagement.
PRICE: Starting from $500 USD.
