Service Design Strategy

$4,000.00 excluding tax

Applicable taxes and service charges will be applied during checkout.

Customers are less influenced by what you offer or produce, than the many layers that make up their overall experience. Read that again. So what can you do to improve the experience? The answer is service design.

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Description

Designing/redesigning a service requires a human-centered, collaborative, interdisciplinary, iterative approach which uses research, prototyping, and a set of easily understood activities and visualization tools to create and orchestrate experiences that meet the needs of the business, the user, and other stakeholders. If you have a team of customer experience (CX) designers that can work with a Consultant, a service can be ready in just a few months.

Likewise, if you don’t have designers but need this in your business, I can help you create a Service Design Strategy and build-out the team and capability from scratch.

SCOPE:

  • Consultant will review existing corporate strategies, reports, audits, and recommendations related to creating a Service Design Strategy.
  • Consultant will develop a storyboard of slides that outline the presentation content.
  • Consultant will prepare a Service Design Strategy with the Client
  • Consultant will host socializing sessions of the Service Design Strategy with Client Design Team on an as-needed basis
  • Includes twice weekly meetings/collaborative working sessions of 30-60 minutes with the Client

DELIVERABLES/OUTPUTS: 

  • Strategy Presentation (MS PowerPoint exported into PDF, # of slides to be determined with Client input and discussion)

TIMING: This work typically requires 8-12 weeks to complete. A specific timeframe for execution will be agreed between Client and Consultant after purchase.

ASSUMPTIONS

  • Client agrees that Consultant complete work part-time on agreed-upon hours
  • Client will have a direct role in the preparation of the Service Design Strategy
  • Client will work closely with Consultant to develop the content
  • Client will provide constructive feedback and guidance in reviews
  • Client will review & accept Deliverables within 5-days of submission, and deliverables will go through one or more drafts before final submission.
  • Client will provide relevant source materials & data, licensed, company and brand assets & guidelines, etc.
  • Out-of-scope or additional requests will require a separate Engagement

Price: Starting at $4,000 USD

Additional information

Aim

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Product Type

Expertise

Vendor Information

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